Quality Framework Program Area
Quality Framework Implementation Support Project - Aboriginal Services
Support is offered to approximately 33 Aboriginal specific agencies (out of 85 agencies all together) throughout WA. Diversity of services supported include residential and non residential treatment and support, Sobering-up-Centres, Aboriginal Community Controlled Organisations, Aboriginal Medical Services (AOD incorporated), etc.
Implementation support at each agency for approximately for 20 hours, promoting a worker/staff driven process for continuous quality improvement, and includes support with recording, evaluation, documenting gaps and support needs, meeting some of those needs as appropriate, canvassing support from government and key stakeholders to address gaps and support needs, promoting quality of the sector. Project also includes supporting services to incorporate sustainable continuous quality improvement, and for WANADA to inform the development of peer review. WANADA is also using collated gaps and support needs to inform its core business.
Staff Contact: Aboriginal Services Manager - Wayne Flugge
Quality Framework Implementation Support Project - Non Aboriginal Services
Support is offered to approximately 52 non-Aboriginal specific agencies (out of a total of 85 agencies) throughout WA. Diversity of services supported include residential and non residential treatment and support, withdrawal, SAAP funded (AOD incorporated), Sobering-up-Centres, Aboriginal Community Controlled Organisations, Aboriginal Medical Services (AOD incorporated), and DACs.
The project promotes a worker/staff driven process for continuous quality improvement, and includes support with recording, evaluation, documenting gaps and support needs, meeting some of those needs as appropriate, canvassing support from government and key stakeholders to address gaps and support needs, promoting quality of the sector. Project also includes supporting services to incorporate sustainable continuous quality improvement, and for WANADA to inform the development of peer review. WANADA is also using collated gaps and support needs to inform its core business.
Project Officers: Wayne Flugge (Regional), Diane Snooks (Metropolitan)
Quality Framework Peer Review
The Institute for Healthy Communities Australia (IHCA) successfully tendered to develop and deliver a peer review system to support the sector Quality Framework. This is an exciting step in supporting agencies to deliver quality services. Services have been informed about the Peer Review process via WANADA's FYI electronic newsletter, individual agency contact and a forum held in October 2007 for metropolitan services. Training for reviewers will take place on 19 and 20 February 2008, with the first peer reviews being conducted from March onwards. The reviews will be conducted over a three year cycle, with those agencies first to implement the QF being reviewed in the first year. For more information and an expression of interest form to become a Peer Reviewer, please read the documents listed below:
- Peer Review Overview
- Peer Review Handout
- Peer Reviewer Description
- Peer Reviewer Training Outline
- Peer Reviewer Expressions of Interest
Project Officer: Diane Snooks
Regional Management Support Project
This 2006/07 project supported regional CDST and residential managers/coordinators through networking sessions on topics identified as relevant by the participants. Feedback was extremely positive, with sessions at two regional locations (Broome and the South West) and one in Perth. Although funded as a one-off, WANADA plans to continue to support regional managers through teleconferences.
Project Coordinator: Jill Rundle
Orientation Kit
WANADA is preparing an orientation kit that will introduce continuous quality improvment and the WA Alcohol and other Drug Sector Quality Framework to workers, managers and board members who are new to the alcohol and other drug field, who have come back to the field since the development of the Quality Framework. We hope to make the orientation kit to be easy to use and understand for everyone, regardless of cultural and language differences. The project is funded by OATSIH.
Digital Library
Agencies can continue to share and access documents relevant to the WA AOD Sector Quality Framework via WANADA's Quality Framework Digital Library. Please visit the Digital Library Project Page for more information.
Resources
The Western Australian Alcohol and other Drug Sector Quality Framework is available here and from WANADA. For your convenience, we also include Section 2, which is the self-assessment tool, and Section 4, which gives policy and procedure templates, as separate documents.
